Friday, August 19, 2011

FAQs for Trove Store Closing

Please be patient as we address everyone's questions. We apologize for not being able to answer the phone at all times but believe customers in the store require our undivided attention. Please call back.

Frequently Asked Questions:

Why are you going out of business?
Diane has been in retail for six years and when her lease came up for renewal recently she decided it was time to pursue other opportunities.

What is next for you?
Diane will begin painting again. Christopher will design new and exciting spaces. Four of the current team members possess Masters degrees and others are completing their degrees. Everyone looks forward to new and exciting opportunities.

When is your last day?
We will close when the merchandise has been sold.

Will you have more new merchandise?
We are in the process of emptying our warehouse and are bringing in new items all the time. Check back with us frequently for new things.

How can I find out what is left?
Our Facebook photo album will be updated daily and show the most current selection.

What discounts do you have?
Most items are discounted 60-75% off our already low prices. We unfortunately cannot offer any additional discounts above these great deals.

Can I purchase my items over the phone? 
Yes, we do accept credit card (MasterCard, Visa, and AMEX) purchases over the phone.

Are your display tables and shelving for sale? 
Yes, but some items may not be available for pick up immediately.

Do you deliver?
No, however, we recommend Chris at ASAP Delivery. You can contact him at 510.847.7332 and he will give you a quote. If you elect to pick up items yourself, please bring packing and assistance. We cannot guarantee that our staff will be available to help you wrap and load.

What are your store hours?
We are open every day from 10AM to 6PM. We have two store fronts in Gilman Plaza located at 10th and Gilman. Our Annex (three doors down on the right) contains furniture and the main store has some furniture as well as home decor, linens and housewares.

Is everyone in Gilman Plaza going out of business?
Ethnic Arts, Eastern Classics, AMFA Gallery, and T-Rex will remain in business. We anticipate other new businesses to arrive shortly.

Thanks everyone!